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Summer Lesson Policies

SUMMER INTENSIVE (TWO WEEK) LESSON POLICIES

LESSON/CLASS TIMES:

  • Classes are held four times a week (Monday – Thursday) for a 2 week session.
  • All lessons are semi-private 15 minute lessons.

REGISTRATION:

  • Your child will only be registered for one two-week (4 days a week) summer session at a time.
  • They will not be automatically enrolled in the next session.
  • If you wish to put your child in another summer session, we must know in advance so we can plan accordingly as we fill future sessions.
  • Class times may not stay the same from session to session.

PAYMENT:

  • The entire $112 tuition fee per child per session is due upon registration in each session.
  • All payments will be pulled from the credit or debit card on file at the time of registration.

REFUNDS:

  • Refunds are given up until 2 weeks prior to the start of the session in which your child is enrolled.
  • If notification is given later than 2 weeks prior to the session start date, a credit (minus a $25 processing fee) will be issued to apply to a future session.
  • There are no prorated credits for missed classes. Please try to attend scheduled classes.

MAKE-UPS:

  • There are no make-ups during the summer sessions.
  • We understand you cannot control illness and we will work with you to the best of our ability. However, we cannot guarantee a make-up as normally our sessions are full, which does not allow space or time for make-ups.
  • Please do your best to attend all classes.

SWIM DIAPERS:

  • All children who are not potty trained must wear a REUSABLE swim diaper.
  • DISPOSABLE SWIM DIAPERS ARE NOT PERMITTED.
  • Your child will not be allowed in the pool unless wearing a permissible swim diaper.
  • Swim Diapers have to fit snuggly around the baby’s legs.
  • For your convenience, swim diapers are for sale at FLOW Aquatics desk.
  • If your child is the cause of a fecal accident and was not wearing the appropriate swim diaper, FLOW Aquatics will hold you accountable for the cleanup costs and any revenue lost due to lessons cancellation.

GOGGLES:

  • We do not use goggles for children in the first 3 stages of our Swim School program, as we do not want children to become reliant on them for water safety purposes.
  • After Stage 3, goggles are optional but are very helpful.
  • If your child is in Stage 3 or below, please wait until your child’s coach tells you its time to use goggles.
  • They will recommend which goggles will fit your child best.
  • We have specially selected goggles for comfort and fit that are available for purchase at the FLOW Aquatics Desk.

HAIR/CAP:

  • Children with shoulder-length hair must wear their hair tied back to keep it from getting in their face during their lesson.
  • Another option is to wear a swim cap, which is also available for sale at check-in.

SWIMMER WAITING AREA/ON-DECK:

  • Please enter the pool through doors on the right side of the pool.
  • Please allow your child to enter the pool area no earlier than 5 minutes prior to the start of lessons.
  • Swimmers should wait on the benches in the pool area near the number assigned to their class.
  • Please remind your child not to run. The deck can get SLIPPERY!
  • Please do not let children who are not currently scheduled to swim in the pool. Pool time/space is only reserved for the lesson.

SHOWERS:

  • Staff will help your child shower at the start of their class.
  • YOUR CHILD IS REQUIRED TO SHOWER PRIOR TO GETTING IN THE POOL.
  • It helps prevent the very dangerous crypto micro-organism, as well as helps, reduce body oils, lotions and other organic matter that cause chloramines to build up in the pool.
  • Please bring your own towel.
  • There are towel hooks located next to the pool entrance.

PARENT OBSERVATION:

  • We encourage parents to come in and sit in the chairs in front of your child’s lesson to listen and observe.
  • We do ask that only 1 child’s parent(s) come in at a time. If both sets of parents want to watch, we encourage you to reach out to the other parent to see if you can rotate days, so it is equitable for everyone.
  • Please refrain from sitting on the white benches in front of the windows as it blocks other parent’s view from the sitting area outside the pool.

QUESTIONS:

  • If you have any concerns about your child’s lessons, please direct them towards the Deck Supervisor or email us at [email protected].
  • If you cannot locate a Deck Supervisor, please let the FLOW Aquatics front desk staff know and they will ensure the Deck Supervisor calls or emails ASAP.
  • Please do not interrupt the coach during class time. This time needs to be devoted to your children.