To Report an Absence
Please notify us:
- By phone (208-855-2212 followed by 2#, 1# )
- By email ([email protected]).
Make Up Policy
To qualify for a make-up lesson:
- Please provide cancellation notice at least 48 business hours prior to your child’s absence.
- If you do not notify us within 48 business hours, you forfeit the right to a make-up lesson for that absence.
During this pandemic:
- We have adjusted our make-up lesson expiration to 6 months from their issue date (vs 3 months previously).
- Make-ups can only be redeemed if student is currently enrolled and active in a session.
Our Private lesson format has made getting make-ups easier - No More Looking for Make-Ups!
- Make-ups are more readily available since we no longer have to take age and skill level into consideration.
- Our dedicated Make-Up Maestro team will work to find you a make-up on the same day and around the same time as your current lesson to minimize drive time.
- When a lesson is available, our team will send a text prior to your lesson.
- Once you confirm, you can simply show up for the make up lesson - no scheduling is needed.
To Request a Make Up:
Our Private lesson format has made getting make-ups easier
No More Looking for Make-Ups!
- Make-ups are more readily available since we no longer have to take age and skill level into consideration.
- Our dedicated Make-Up Maestro team will work to find you a make-up on the same day and around the same time as your current lesson to minimize drive time.
- When a lesson is available, our team will send a text prior to your lesson.
- Once you confirm, you can simply show up for the make up lesson - no scheduling is needed.
During this pandemic:
- We have adjusted our make-up lesson expiration to 6 months from their issue date (vs 3 months previously).
- Make-ups can only be redeemed if student is currently enrolled and active in a session.
Make-Up Policy
To qualify for a make-up lesson:
- Please provide cancellation notice at least 48 business hours prior to your child’s absence.
- If you do not notify us within 48 business hours, you forfeit the right to a make-up lesson for that absence.
Here is what you need to know BEFORE you register:
Open Swims are for FLOW Aquatics clients’ IMMEDIATE family only please. It is $1.50 per person to swim.
For now, we are only allowing one hour of swim time per family. However, if you would like to swim for more than 1 hour, upon registration you can opt to be put on a waitlist. If space is available, we will allow you to stay in. PLEASE NOTE: You will be charged $1.50 per person for the extra hour.
How to REGISTER:
- If you do not see an Open Swim listed on the Calendar, click over to the next month.
- Select your time preference (note: this will only take you to the login page, you will still have to register via the Customer Portal)
- When the Registration page comes up, select: “Already a customer? Click here to Login”
- Or you can log into your customer portal via this link: Customer Portal
- or use our FLOW Aquatics app, Click My Account, then Events
- or go to the FLOW Website. In the upper right hand corner, click on the Blue Half circle that says Login
- Once logged in: Click on the Event Registration tab (2nd from the end).
- Click on the”Event Calendar button in the top left corner.
- Select your time preference.
- Fill out the registration form, most of it will be pre-filled by the system.
- Select the children who will be participating.
- IMPORTANT: All participants (parents and non FLOW siblings) need to be added as STUDENTS.
- To do this: Click on Add a Student and fill out the appropriate information.
- Answer the questions
- Read and check off on the agreements
- Enter your full name and click submit
You will receive a confirmation email and we will see you at Open Swim!!
Curious about how your child is progressing? Fill out the form below!
